Compliments and Complaints


We welcome your comments and suggestions on the service we provide. If you have a minor complaint, please let us know and we will try and put it right straight away. If you have a compliment we would like to know about it too! The practice has suggestion boxes up in the waiting areas of the surgery.

We take all complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager by writing. Every effort will be made to answer your concerns as soon as possible. Any member of the practice staff will be able to help you, and offer you further advice. Leaflets on advice and support with complaints in the NHS are available from the practice manager.

To view our full Complaints Policy please see click here 

Contact Us

Concept House Surgery
17 Merton Road
L20 3BG
Tel: 0151 476 7962
Fax: 0151 476 7985

Sefton Road Surgery
129 Sefton Road
L21 9HG
Tel: 0151 476 7962
Fax: 0151 949 0524